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FAQs General, business and re-seller & account & order management.
What accreditations do Stocksigns have?
Below are our accreditations. Triple ISO Certification, SGS ISO 14001:2015, ISO 45001:2018 and ISO 9001:2015, RISQS, Constructionline Gold Member, Achilles Member, ARTSM, HSSA Assured and Safe Working.
What is BE EN ISO 7010?
ISO 7010:2011 prescribes safety signs for the purposes of accident prevention, fire protection, health hazard information and emergency evacuation.
International Organization for Standardization technical standard for graphical hazard symbols on hazard and safety.
Why do my signs need to comply to legislation?
Under the Health and Safety Regulations 1996, signs need to be in the correct place, maintained in circumstances where there’s significant risk to health and safety this makes sure that signs are all understood by everyone because the designs all match. E.g in emergency situations there is clear sigange that is understood by everyone or in an hazardous areas the signage will raise awareness and it will reduce accidents.
What are the different types of signs?
There are five different types of signs. Prohibition, Hazard, Mandatory, Fire Equipment and Safe Condition. Click here to read our Safety Signs and Symbols guide. https://www.stocksigns.co.uk/safety-signs-symbols-and-colour-codes-a-simple-guide/
What fixings are supplied or available?
We sell an array of fixings for signs, from universal clamps, back to back clips, adjustable buckle strap and various sized diameter clips. They can be found here https://www.stocksigns.co.uk/product-category/fixings-frames/post-fixings/
What are photoluminescent signs?
Photoluminescent safety signs are made from a special material. A material that absorbs natural or room lighting. The light is stored allowing the display to glow in the dark. When the lights go out the sign will glow. Our photoluminescent range can be found here https://www.stocksigns.co.uk/product-category/fire-safety-photoluminescent/
What size sign do I need?
Prior to buying your sign it is important to consider where the sign will be used and from what distance. Recommended installation heights. Above doors 2m-2.5m. Directional wall fixed signs 1.4m-2.0m from floor level to base of sign.
300x100mm viewing distance up to 10 metres.
600x200mm viewing distance up to 20 metres.
1200x400mm viewing distance up to 40 metres.
For further advice speak to our sales team 01737 774077.
When will my order arrive?
Orders for stocked standard signs will be despatched next day and will take 2-3 days for delivery. Custom made orders will be despatched within 5 working days from receipt of order.
Can I order bespoke signs?
Yes.
Our bespoke sign ranges from Safety signs, Hoarding, banners, post fixed entrance signs and more. Our team of experts will be happy to help and advice on your signage requirements.
We also have a Create Your Own Sign interactive sign designer on our website too. https://www.stocksigns.co.uk/product-category/create-your-own/
Can I customise signs with my branding?
Yes, we produce customised signs with an exceptional level of product quality and customer service.
I am a business account holder, can I buy online?
Yes you can. Please get in touch with your account manager and we’ll set you up an online account.
Why should I open a business account?
There are many benefits as to why you should open a business account. Dedicated account manager, volume discounts, marketing support and 30-day credit and the ability to pay on invoice when buying online.
I want to sell Stocksigns’ products, where do I start?
This is great! Firstly, you will need to get in contact with us so we can set you up with an Account Manager who will take you through the process.
Can Stocksigns provide marketing support?
Yes, we can provide marketing support with own branded catalogues, an own branded website and even set up you own products.
How do I create an online account?
Creating an account is easy, head to “My Account” on the website and follow the steps. By signing up to My Account. https://www.stocksigns.co.uk/my-account/
We also have business accounts for re-sellers or any business needing frequent or bulk orders of signage. Click on “Apply for a business account” and we will be in touch.
How do I return a product?
To arrange a return, contact our Customer Support Team on 01737 77 40 72 who will talk you through the process and give you a returns reference.
What is the cut off time for next day delivery?
Midday 12pm.
Orders for stocked standard signs received by noon will usually despatched the same day.
Can I upgrade to premium delivery?
We offer a fast delivery with our priority production service. To arrange this service, please contact the Sales Team on 01737 774 072
Can I collect my order?
Signs can be purchased and/or collected at our on-site shop in Redhill, Surrey, which is open between 8.30am and 5.00pm Monday-Friday.
Why should I have a Business Account?
If you want to sell Stocksigns products, have a frequent need for signage or require signage in bulk, then a business account is for you. A business account will allow you to pay by invoice on your online orders, have the benefit of a dedicated account manager, 30 day payment terms and receive volume discount.
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